1. Who We Are
PlutEx operates the cryptocurrency exchange platform at plutex.com — a crypto-native, fiat-free exchange offering spot trading, crypto-to-crypto swaps, and a staking programme. We process personal data in accordance with applicable data protection laws.
2. Data We Collect
2.1 Information You Provide
- Registration data: Email address, username, and hashed password.
- Profile data: Optional display name and country of residence.
- Communications: Support messages, feedback, and bug reports.
- Identity documents (voluntary): KYC is not required for standard use. Users who voluntarily verify identity to access higher limits may submit government ID and proof of address.
2.2 Automatically Collected
- Technical data: IP address, device type, browser, OS.
- Usage data: Pages visited, features used, session duration.
- Transaction data: Wallet addresses, trade history, staking and withdrawal records.
- Cookie data: As described in our Cookie Policy.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing and improving the platform | Contractual necessity |
| Processing trades, staking, withdrawals | Contractual necessity |
| Fraud detection and security | Legitimate interest |
| Law enforcement cooperation (verified requests) | Legal obligation |
| Service notifications and critical updates | Contractual necessity |
| Marketing emails (opt-in only) | Consent |
| Analytics and improvement | Legitimate interest |
4. Data Sharing
PlutEx does not sell, rent, or trade your data. We share data only with: (i) service providers under strict data processing agreements; (ii) law enforcement upon receipt of valid legal instrument; (iii) successors in a business transfer under equivalent protections.
5. Retention
Transaction records: 5 years minimum. Account data: duration of account plus 2 years. KYC documents: 5 years from submission. Marketing data: until consent withdrawn.
6. Your Rights
You may have rights to: access, rectify, erase, port, or object to processing of your data. To exercise rights, email privacy@plutex.com. We respond within 30 days.
7. Children
PlutEx is not directed at individuals under 18. If you believe a minor has submitted data, contact privacy@plutex.com immediately.
8. Changes
Material changes are notified at least 14 days before taking effect. Continued use constitutes acceptance.
1. Acceptance & Eligibility
By registering you confirm: (i) you are at least 18; (ii) you have legal capacity to contract; (iii) use is not prohibited in your jurisdiction; (iv) you are not subject to applicable sanctions.
2. Platform Description
PlutEx is a crypto-native, fiat-free exchange offering:
- Spot Trading: Top 10 cryptocurrencies (BTC, ETH, BNB, SOL, XRP, ADA, DOGE, AVAX, DOT, LINK) paired with USDT.
- Staking Programme: Fixed monthly returns on staked assets per Section 7.
- Referral Programme: Earn rewards for introducing new stakers per Section 8.
- Wallet Services: Custody for trading and staking purposes only.
PlutEx does not support fiat currency, bank transfers, or any linkage to traditional financial accounts.
3. Account Security
You must: provide accurate information; keep credentials confidential; notify security@plutex.com of any unauthorised access immediately; accept responsibility for all activity under your account. PlutEx is not liable for losses from compromised credentials.
4. Prohibited Conduct
- Money laundering, terrorist financing, or illegal activity of any kind.
- Market manipulation, wash trading, spoofing, or layering.
- Hacking, unauthorised access, or platform disruption.
- Automated bots or scripts without written permission.
- Multiple accounts to circumvent limits.
- Impersonation of PlutEx, staff, or other users.
5. Trading Terms
5.1 Supported Assets
Top 10 cryptocurrencies by market cap against USDT. Asset list may change without prior notice.
5.2 Order Execution
All orders are on a best-efforts basis. No guarantee of execution at any specific price. Orders may be partially filled, rejected, or cancelled.
5.3 Fees
Fees are displayed at order placement. PlutEx may amend fee structures with 7 days notice. No fees during the promotional launch period per specific terms.
5.4 Withdrawals
Withdrawals to on-chain addresses only. PlutEx is not responsible for funds sent to incorrect addresses. Minimum amounts and network fees apply. PlutEx may delay withdrawals due to fraud risk or regulatory hold.
5.5 No Advice
PlutEx provides no investment, financial, legal, or tax advice. All decisions are made solely by the user.
6. Wallet & Custody
Assets held by PlutEx are for trading and staking purposes only. PlutEx is not a bank and provides no deposit insurance. Users are encouraged to withdraw non-active assets to personal wallets.
7. Staking Terms
7.1 Returns
- Standard rate: 2% per month (24% APY).
- Founding Member rate: 2.5% per month (30% APY) for first 500 users, first 3 months only.
- Returns credited automatically every 30 days from staking activation.
7.2 Lock-in & Withdrawal
- Principal locked for minimum 45 days. No withdrawals, transfers, or trading during lock-in.
- After 45 days: 30-day advance notice required before principal is returned.
- Early unstaking: not permitted under any circumstances.
- Monthly credited returns are freely withdrawable or tradeable — no lock-in on rewards.
7.3 Staking Risk
PlutEx is not responsible for any loss of staked assets for any reason whatsoever. Staking returns are not guaranteed in perpetuity. PlutEx reserves the right to amend the staking programme with 30 days notice.
8. Referral Programme
- Earn 10% of referred users' monthly staking returns for 6 months (subject to tier).
- Rewards auto-credited every 30 days.
- Fraudulent referrals result in forfeiture of all rewards and account termination.
- Programme may be modified with 14 days notice.
- Bronze/Silver/Gold/Platinum tiers as published on the Referral page.
9. Intellectual Property
All PlutEx content, brand, code, and design are proprietary. See our full IP Policy. Unauthorised use is prohibited.
10. Limitation of Liability
11. Indemnification
You agree to indemnify and hold PlutEx harmless from any claims, damages, and expenses (including legal fees) arising from your use, your breach of these Terms, or your violation of any law.
12. Suspension & Termination
PlutEx may suspend or terminate accounts at any time for any reason. PlutEx is not liable for any loss arising from suspension or termination.
13. Governing Law & Disputes
These Terms are governed by the law of PlutEx's operating jurisdiction. Disputes are first subject to good-faith negotiation (60 days), then binding arbitration. Class actions are waived.
14. Amendments
Terms may be amended with 14 days notice. Continued use after the effective date constitutes acceptance.
1. Policy Statement
PlutEx adopts a risk-based approach to AML and CTF compliance. We will not knowingly facilitate money laundering, terrorist financing, sanctions evasion, or any financial crime. Users engaging in such activity will be permanently banned and reported to relevant authorities.
2. KYC — Voluntary & Tiered
2.1 Default (No KYC)
Standard users may register with email only and trade within standard limits. No government ID required for basic access.
2.2 Voluntary Enhanced Verification
Users may voluntarily verify identity to access: higher withdrawal limits; priority support; reduced holding periods; future premium features.
2.3 Mandatory Verification Triggers
- Transaction patterns consistent with money laundering typologies.
- Receipt of a valid law enforcement request or court order.
- Deposits/withdrawals from flagged blockchain addresses.
- Sanctions evasion or terrorist financing indicators.
- Regulatory freeze requests from competent authorities.
3. Law Enforcement Cooperation
PlutEx will cooperate fully and promptly with genuine, verified law enforcement requests from competent authorities.
3.1 What We Will Provide
- Account registration details (email, dates, last access IP).
- Transaction history associated with the account.
- IP addresses and device data logged at login.
- Any voluntarily submitted KYC documents.
- Wallet addresses used for deposits and withdrawals.
3.2 Request Requirements
All requests must be: in writing on official letterhead by an authorised officer; accompanied by a valid legal instrument (court order, subpoena, MLAT request, or equivalent); sent to law-enforcement@plutex.com. PlutEx will not respond to informal, unverified, or anonymous requests.
4. Transaction Monitoring
- Unusual large or rapid transactions inconsistent with account profile.
- Structuring — breaking large amounts into smaller transactions.
- Transactions involving sanctioned wallet addresses (OFAC, UN, EU lists).
- Deposits from known darknet markets or mixers/tumblers.
- Circular trading patterns indicative of wash trading.
5. Sanctions Compliance
All user accounts and wallet addresses are screened against applicable sanctions lists. Users from sanctioned jurisdictions are prohibited. PlutEx will freeze and report any account found in breach of sanctions obligations.
6. Suspicious Activity Reporting
Where PlutEx identifies suspected money laundering or terrorist financing, we will file a Suspicious Activity Report (SAR) with the relevant financial intelligence unit. We are legally prohibited from tipping off the subject of such a report.
7. Record Keeping
All transaction records and compliance documentation are retained for a minimum of 5 years from the relevant transaction or account closure date.
8. Governance
A designated Compliance Officer oversees this policy. All staff with compliance functions receive regular AML/CTF training. This policy is reviewed annually.
1. Market Risk
Cryptocurrency prices are extremely volatile and can fall to zero. Prices are influenced by macroeconomic events, regulation, exchange listings, technology failures, sentiment, and manipulation. PlutEx is not liable for any financial loss from market movements.
2. Liquidity Risk
Low liquidity for certain pairs may result in wide spreads, slippage, or inability to execute. Trading may be suspended in extreme conditions. PlutEx is not responsible for losses from illiquidity or suspension.
3. Technology & Platform Risk
- System outages: Maintenance, bugs, infrastructure failure, or DDoS attacks may cause downtime.
- Software bugs: Errors may affect order execution, balances, or withdrawals.
- Network congestion: Blockchain congestion may delay deposits and withdrawals.
- Smart contract risk: Blockchain interactions carry inherent smart contract vulnerabilities.
PlutEx is not responsible for any loss from technological failure of any kind.
4. Security Risk
- Cyber attacks: Despite industry-standard security, PlutEx may be subject to hacking. Enable all available security features including 2FA.
- Account compromise: Stolen credentials may allow attackers to access and withdraw funds. PlutEx is not liable for losses from compromised user credentials.
- Phishing: Beware fake PlutEx sites and emails. PlutEx will never ask for your password or private keys.
5. Regulatory & Legal Risk
Regulatory changes may restrict or prohibit use, result in asset freezing, or require service suspension. It is your responsibility to ensure compliance with your local laws. PlutEx is not responsible for losses from regulatory action.
6. Staking-Specific Risks
- Lock-in risk: Principal is locked 45 days — inaccessible regardless of market conditions.
- Return risk: Returns are stated commitments but not guaranteed in perpetuity. Programme may be amended.
- Counterparty risk: Staking returns depend on PlutEx's continued operation. Insolvency may put staked assets at risk.
- No government insurance: Assets on PlutEx are not covered by any deposit protection scheme.
7. Tax Risk
Crypto transactions may be subject to tax in your jurisdiction. You are solely responsible for tax compliance. PlutEx provides no tax advice.
8. Force Majeure
PlutEx is not liable for failure to perform due to events beyond its reasonable control including natural disasters, pandemics, war, government action, or internet infrastructure failure.
9. General Disclaimer
1. Ownership
All intellectual property rights in and to PlutEx are owned exclusively by PlutEx, including:
- Brand & Trademarks: The PlutEx name, logo (gold/silver PX hexagonal emblem), "Exchange Platform" tagline, colour schemes, and all brand assets.
- Software & Code: All source code, algorithms, matching engine, database schemas, APIs, and infrastructure.
- Design & UI: All user interface designs, layouts, graphics, icons, and visual elements.
- Content: All text, documentation, educational materials, blog posts, and marketing content.
- Data: Aggregated, anonymised platform analytics data.
- Domain Names: plutex.com and all associated domains and subdomains.
2. Permitted Use
You receive a limited, non-exclusive, revocable licence to use the platform for its intended purpose only. This licence does not permit you to:
- Copy, reproduce, or distribute any PlutEx content.
- Create derivative works from PlutEx's software, design, or brand.
- Use PlutEx trademarks or logos without written consent.
- Reverse engineer, decompile, or disassemble any part of the platform.
- Imply endorsement or affiliation with PlutEx without consent.
3. User-Generated Content
By submitting content (feedback, bug reports, posts), you grant PlutEx a perpetual, worldwide, royalty-free licence to use and adapt it for platform improvement purposes. You warrant such content does not infringe third-party rights.
4. Copyright Complaints
To report copyright infringement on PlutEx, send a DMCA notice to legal@plutex.com including: identification of the copyrighted work; location of infringing material; your contact information; statement of good-faith belief; and statement of accuracy under penalty of perjury.
5. Enforcement
PlutEx actively monitors for IP infringement. Unauthorised use may result in civil claims for damages and/or injunctive relief, and may constitute a criminal offence under applicable law.
1. Scope
Applies to all data processed by PlutEx: personal data of users and staff, transaction data, analytics, third-party vendor data, and internal business data. Applies to all systems, staff, contractors, and service providers.
2. Data Classification
| Class | Description | Examples | Access |
|---|---|---|---|
| Public | Intended for general distribution | Policies, market data, documentation | All users |
| Internal | Not for external distribution | Internal communications, metrics | Staff only |
| Confidential | Sensitive user or business data | Account data, trade history, KYC documents | Need-to-know |
| Restricted | Maximum protection required | Private keys, security configs, legal correspondence | Authorised roles only |
3. Data Lifecycle
3.1 Collection
Data collected only for specified, legitimate purposes. Minimised to what is necessary. Users informed at point of collection.
3.2 Storage
Stored on encrypted servers with appropriate physical and logical access controls. Backups are encrypted and stored separately from primary data.
3.3 Access
Granted on need-to-know, least-privilege basis. All access logged and auditable. Privileged access reviewed quarterly. Departed staff access revoked immediately.
3.4 Retention Schedule
- Transaction records: 5 years minimum
- Account data: Duration of account plus 2 years
- KYC documents: 5 years from submission or closure
- Support communications: 2 years
- Security logs: 12 months
- Marketing data: Until consent withdrawn
3.5 Disposal
Expired data is securely deleted using cryptographic erasure. Disposal is logged and documented.
4. Security Standards
- All data in transit encrypted via TLS 1.2+.
- Sensitive data at rest encrypted via AES-256.
- Passwords stored as salted hashes (bcrypt/Argon2).
- API access secured with rotating tokens and rate limiting.
- Database access requires MFA for all privileged users.
- Annual penetration testing by qualified third-party firms.
5. Data Breach Response
- 24 hours: Incident response activated; breach contained.
- 48 hours: Scope and affected users assessed.
- 72 hours: Regulatory notification where required.
- 7 days: Notification to affected high-risk users.
- 30 days: Full post-incident review and remediation report.
6. Third-Party Processors
All vendors with data access must sign a Data Processing Agreement requiring: equivalent security standards; purpose-limited processing; no unauthorised sub-processors; 24-hour breach notification; data deletion on contract termination.
7. Roles
| Role | Responsibility |
|---|---|
| Data Protection Officer | Overall accountability; regulatory liaison; policy ownership |
| Security Team | Technical controls; incident response; vulnerability management |
| Engineering | Privacy-by-design; data minimisation in development |
| All Staff | Policy compliance; reporting breaches or violations |
1. Governance Bodies
- Executive Leadership: Strategic direction, major policy decisions, regulatory relationships.
- Compliance Committee: AML/KYC policy, regulatory compliance, law enforcement cooperation.
- Security Council: Information security, incident response, Security Bounty Program.
- Data Protection Officer: Independent oversight of data governance and privacy.
- Legal Counsel: Reviews all material policies, contracts, and regulatory matters.
2. Policy Framework
| Policy | Owner | Review Cycle |
|---|---|---|
| Privacy Policy | DPO | Annual / material change |
| Terms & Conditions | Legal | Annual / material change |
| AML/KYC Policy | Compliance | Annual / regulatory change |
| Cookie Policy | DPO | Annual |
| Risk Disclosures | Legal | Annual |
| IP Policy | Legal | Annual |
| Data Governance | DPO / Security | Annual |
| Security Bounty | Security Council | Ongoing |
3. User Protections
- Transparency: All policies publicly accessible at plutex.com/legal.
- Notice: Material policy changes communicated at least 14 days in advance.
- Responsiveness: Complaints acknowledged within 2 business days; resolved within 30 days.
- No hidden fees: All fees disclosed at point of transaction.
- No data sale: User data never sold to third parties under any circumstance.
4. Change Management
Material platform changes follow a structured process: internal review and approval; legal and compliance sign-off; user notification per applicable notice period; post-change impact monitoring.
5. Complaints Process
- First contact: support@plutex.com — acknowledged within 2 business days.
- Investigation: Completed within 30 days; user notified of outcome.
- Escalation: compliance@plutex.com
- External: Users retain the right to seek remedies via applicable regulatory bodies or courts.
6. Audit & Reporting
Internal compliance audits conducted at least annually. External security audits by independent firms annually. Findings reviewed by the relevant governance body and remediated within agreed timelines.
1. Program Overview
PlutEx's Security Bounty Program invites security researchers and ethical hackers to identify and responsibly report vulnerabilities. Qualifying submissions are rewarded in USDT credited to a PlutEx wallet or external address.
2. In Scope
2.1 Systems
- plutex.com (main web application)
- api.plutex.com (REST and WebSocket APIs)
- demo.plutex.com
- PlutEx mobile applications (when launched)
2.2 Vulnerability Types
- Authentication bypass or account takeover
- Privilege escalation or unauthorised data access
- SQL injection, command injection, or remote code execution
- Stored or reflected XSS with user impact
- IDOR allowing access to other users' data
- Business logic vulnerabilities in trading, staking, or withdrawal flows
- Wallet or fund manipulation vulnerabilities
- Sensitive data exposure (API keys, private keys, user data)
- SSRF with material impact
- Cryptographic weaknesses in security-critical functions
3. Out of Scope
- DoS/DDoS attacks
- Social engineering or phishing of PlutEx staff
- Physical security attacks
- Vulnerabilities in third-party software not directly integrated
- Automated scanner results without proof of concept
- Rate limiting without demonstrated fund or account impact
- Missing security headers without demonstrated exploitability
- Issues already known to or previously reported to PlutEx
4. Reward Tiers
| Severity | Description | Reward (USDT) |
|---|---|---|
| Critical | Direct fund theft, private key exposure, mass account takeover | $2,000 – $10,000 |
| High | Individual account takeover, significant data exposure, trading manipulation | $500 – $2,000 |
| Medium | Limited data exposure, CSRF with impact, IDOR on non-financial data | $100 – $500 |
| Low | Information disclosure, limited XSS, minor logic flaws | $25 – $100 |
| Informational | Best-practice recommendations | Hall of Fame |
Amounts at PlutEx's sole discretion. Duplicate reports receive no reward — first reporter wins.
5. Responsible Disclosure Rules
- Do not exploit beyond what is necessary to demonstrate existence.
- Do not access user data beyond your own test accounts.
- Do not disrupt platform operations or other users.
- Report to security@plutex.com before any public disclosure.
- Allow 90 days for investigation and remediation before disclosing publicly.
- Use test accounts only — never test on real-fund production accounts.
Violating these rules — especially exploiting vulnerabilities or accessing user data — will result in disqualification, law enforcement reporting, and legal action.
6. How to Report
Email security@plutex.com with subject "Security Bounty: [Brief Description]" including:
- Clear description of the vulnerability and potential impact.
- Step-by-step reproduction instructions.
- Proof-of-concept (screenshots, video, or code — no real user data).
- Affected URL(s), endpoint(s), or system component(s).
- Your suggested severity and rationale.
- Preferred reward delivery address.
7. Timeline
| Stage | Target |
|---|---|
| Initial acknowledgement | 2 business days |
| Triage and severity assessment | 7 business days |
| Remediation (Critical/High) | 30 days |
| Remediation (Medium/Low) | 90 days |
| Bounty payment | 14 days after confirmation |
8. Hall of Fame
With your consent, qualifying researchers are recognised on our Security Hall of Fame at plutex.com/security/hall-of-fame, including your handle, vulnerability category, and date.
9. Legal Safe Harbour
PlutEx will not pursue civil or criminal action against researchers who: act in good faith; follow the responsible disclosure rules; do not access third-party user data; and do not disrupt operations. We consider responsible security research a valuable contribution to platform security.